Chatbot is more than a chat.
Chatbot can recommed, advise, entertain and make a survey for you.
Tailor your chatbot to your needs – define its personality, address various cutomers segments and collect valuable feedback.
Cost reduction
Your bot enables you to reduce costs by allocation of your human resources more effectively, taking over simple and repetitive tasks.
Non-stop service
Your chatbot is at customers' disposal 24/7 thus reinforcing positive reputation of your company.
Data collection
Chatbot interactions enables you to map your customers` interest, their most frequent questions and feedback to your products or services.
Personalization
Your chatbot speaks the language and tone you design whether it`s formal or casual and it always remains in friendly mood.
Sales support
Your chatbot offers your customers just the right product or service, answers their questions and explains its benefits.
Interactivity
A chatbot conversation is more likely to attract customers as it is a two-way communication tool.
Implementation
Together with you we will make a basic analysis of your needs. We define the target group and its communication habits. We will take a closer look at the environment in which you will use chatbot, its marketing and technical capabilities and set goals for chatbot.
Based on your ideas, we will design a communication strategy and chatbot personality. When designing, we will take into account your customers’ habits and communication. We will also suggest placing chatbots on the web or in the app. We will set deadlines and supply you with a quote.
We know from experience that it is not good to put all the chatbot functionality into operation at the same time. Therefore, we first create a case of using a chatbot that has the greatest benefit and quick implementation. This initial phase will be accompanied by a marketing campaign to motivate people to use chatbot.
Based on the results of the pilot project, we will choose which of the remaining prepared cases of chatbot will bring you the most value. Already at this stage, we begin to collect customer feedback, analyze statistics, and fine-tune chatbot for greater efficiency.
We are putting other cases of chatbot into operation. Only when one use case is at the desired quality level, will we proceed to the next. We collect feedback from customers, their suggestions to improve your products and services, and look for other instances of using chatbot.
At this stage, it is already possible to chat in the market, expand the target audience and find new ways to learn more.
"We listen actively and design your chatbot based on your preference."
Slávka Šikurová
will meet with You.