The internal chatbot significantly improved communication between the IT department and Czech Post employees
Česká pošta (Czech Post) is the state-run postal provider in the Czech Republic. It is headquartered in Prague and employs over 30,000 staff. Postal employees often encounter issues when navigating through ServiceDesk – the internal communication interface used for interaction with the IT department. Submitting the right query and selecting from a large number of available options can sometimes pose quite a challenge.
Thanks to our chatbot, the IT department receives fewer internal requests, IT employees are not overloaded with repetitive questions and can focus on solving more complicated tasks. The chatbot thus significantly improved internal communication between the IT department and employees at Czech Post.