Together with the client, we analysed the most likely FAQs concerning the product, divided them into logical units, and the General Medical Assistant, our chatbot, underwent a comprehensive “training”. As a result, the chatbot has been successfully conducting the necessary communication concerning the Health Wallet with speed and precision since the early days of 2021. It saves policyholders a lengthy online search and explains that in order to use the Health Wallet, it is important to have a mobile app installed or to use the e-Branch, where it is necessary to establish a group of 4 to 8 members. The assistant then accompanies the client throughout the whole process of setting up the Health Wallet and patiently explains who the group manager is, what is his or her role in the group, but also how to apply for a financial contribution. The assistant will also remind the user about to the need to undergo preventive check-ups as the prerequisite for claiming of the benefit. The financial contribution of €100 can be used for various medical interventions at the dentist, dental hygiene procedure, orthodontic braces for children, spectacle frames and lenses, co-payments for medicines, or even specialist check-ups for sportsmen and women – our assistant will clearly and patiently explain all types of available benefits. Moreover, it won’t forget about a detailed overview of reimbursements and the allowance for reimbursement of medical interventions.