We have prepared several successful solutions – from energy savings to improving communication with customers
The Mercedes-Benz brand is one of the most sought-after brands in the world and is known as an innovator not only in car development. The customer is always in the first place at Motor-Car. Our tasks were clear from the beginning – to improve the conversational experience in order to attract visitors to the website, improve the efficiency of communication with the customers and evaluate leads.
Find your star! Motor-Car has received a new boost – employed a new support – a chatbot. We created a chatbot named Mercedes for the Mercedes-Benz car brand using the Facebook Messenger. By using the natural environment of Messenger, communication has become more personal and fun for the customer. Mercedes presented 3 selected car models, presented their key features and identified preferences. The competition with attractive prices was also a great motivation to chat with Mercedes.
Due to a chat conversation the traffic on the client’s website significantly increased. Chatbot brought not only increased interest in test drives and a number of new customers, but also essential information about their preferences and interests. Chatbot made it possible to monitor the behavior of contacts in communication and direct them to specific subpages on the Motor-Car website.
The mobile application originally used did not allow the functionalities required by Motor-Car. Its management was not very user-friendly for employees and there was often an unnecessary multiplication of work. Also, maintaining data consistency has become more difficult. However, the innovative communication with customers via the application has proved its worth, which is why Motor-car decided to improve it.
The new mobile application displays and notifies you of news and provides search for dealers and branches. Customers can also contact the nearest dealer using the application, sign up for vehicle service, test drives or request an overview of financing options. Of course, the application is available for free for iOS and Android.
The Motor-Car Group and its subsidiaries in Slovakia represent renowned car brands Mercedes-Benz, Smart, Jeep, Kia, Alfa Romeo, Honda, Opel, and Hyundai. The company’s philosophy is to provide quality products in conjunction with quality services with an emphasis on satisfaction. customer.
The client with business in vehicle dealership and service was implemented an extension of existing energy consumption monitoring. We extended the original system with active uninterruptible power supply (battery) and solar panels. This solution not only enables monitoring of the actual state but also automated reactions and effective use of the most suitable sources.
We used the existing technological network of the Motor-Car Bratislava operation and so we were forced to produce our own hardware that will be able to work in the Z-Wave network. Thanks to the components modified in this way, we implemented remote deductions of water and electricity consumption. In addition, we used our already traditional approaches and made available the reading of information about gas consumption as well as detailed information about the operation of the photovoltaic power plant that the customer set up, as it exceeded the maximum reserved capacity. We modified the control system of the photovoltaic power plant so that it saves the obtained energy in the battery cells and then balances the so-called peaks in own network. Thanks to this step, the customer did not have to invest hundreds of thousands of euros in building a new substation, and at the same time, he no longer has to pay fines for exceeding the specified capacity.