Our chatbot named „Your assistant“ has been implemented on Central office of labour, social affairs and family website. A visitor observes a chat window right at the homepage and is immediately offered a choice of the most sought-after topics. This enables a fast and clear orientation from the very beginning of the information search.  First we focused on areas registered by the office as most desired and since then we have consequently updated the chatbot with currently actual information and offers within the provided programs.

One of the most significant assets of the chatbot use is the language the chatbot uses making all the information comprehensible for all users and answering the naturally related questions a user would ask in real conversation. „Your assistant“ knows what to ask as a user and thus offers clear and brief answers before the inquiry is posed. The assistant recognizes possible confusion caused by long explanations and provides some additional clarifications which are not to be found on the website itself.