Automation of processes

Office of the self-governing region Banská Bystrica.


Every day, the office receives a large number of liquidation letter invoices, which need to be filled out based on approvers from external requests. External requests are located in the Fabasoft accounting environment. The whole process is time-consuming and error-prone. This inefficiency in the process leads to delays in work activities, which can cause frustration for employees, but also dissatisfaction for customers who are waiting for their requests to be fulfilled.


In order to solve these problems, the BBSK Office implemented Robotic Process Automation (RPA) to automate the filling of liquidation forms and then upload them to the Fabasoft environment. The bots retrieve all the invoices in the target file and convert them to Word files. While they are collecting data on approvers, the robot is adding them to a Word file. Of course, each invoice also includes an order, which the robot searches for on its own. The last step is to save the completed file together with the order. The implementation of Robotic Process Automation greatly facilitates the entire work process, as employees no longer have to spend a lot of time manually entering data and filling out invoices. This tedious and repetitive task, software robots are able to handle the task quickly and accurately. Employees can thus focus on activities with higher added value, which leads to increased productivity and job satisfaction.


  • Time efficiency: RPA software robots are able to perform repetitive and time-consuming tasks, such as entering data into invoices, much faster than human employees. This led to an increase in the efficiency of the office.
  • Reduced errors: RPA was able to perform specific tasks with a high degree of accuracy, leading to a significant reduction in errors compared to manual processes.
  • Reduced costs: Robots required less training and supervision than human employees, leading to reduced costs for the authorities.
  • Redeployed human resources: Employees who previously performed repetitive tasks were able to devote themselves to higher value work.