Initially, clients could apply for the allowance electronically, but officials still had to manually enter data into the internal system, verify applicants and other information.

The automation process focused on saving time when processing received requests in the internal system. The goal was to implement a solution that reads data from the client’s electronic application, which was issued on a secure API, and automatically transfers it to the application system of the Labor Office. In this way, the manual work of officials was to be significantly reduced and the efficiency of application processing increased. The solution also includes sending an email notification to the benefit applicant in the event that the robot has successfully or partially created a file. In this way, the citizen receives information that work has begun on the processing of his request.