Chatbots
Justína knows the procedures and assists you with submitting proposals to the public register
assignment
The website of the Public Register and the Collection of Documents serves citizens to quickly search for legal entities, verify basic data about these entities and submit a proposal for registration or changes to the entered data.
Many citizens who do not use the public register on a regular basis have questions about the procedure when searching for entities, filling out an electronic form or filing documents in the Document Collection. Therefore, in the course of submitting a proposal or search, users might encounter a problem that prevents them from continuing. Such a problem can only be consulted by email and addressed to technical support available only during working hours.
On the other hand, the employees of the Ministry repeatedly receive the same questions from users and repeatedly solve the same cases of unsuccessful submission of a proposal or implementation of changes to entered data.
OUR SOLUTION
In cooperation with Asseco Central Europe, a.s., we designed and created the automatic communication assistant Justína for the website of the public register. The chatbot appears to a citizen when he/she first visits the register and offers help with various areas selected on the basis of frequent user questions, e.g. with submitting a proposal to the register, with searching, filling in forms or entering documents into the Document Collection. On repeat visits, the chatbot is still available by clicking on its icon.
We chose a chatbot built on conversation trees for the provided solution. With this method of communication, many citizens initially choose a topic, select their question from the options offered in that topic, and subsequently, as part of the answer, the chatbot also communicates related information to them, which they would not have asked themselves, but which are essential for solving their question.
RESULTS
After deploying the chatbot, we see that users are happy to use Justína’s advice and procedures, especially on their first visit to the website. In the first month since the deployment of this automated communication assistant, more than 18,000 users have used her help.
With Justína, users have gained a new communication channel through which they can ask their questions and at the same time find answers to their questions very quickly, regardless of working hours. Users can find Justína here: https://or.justice.cz/ias/ui/rejstrik.
BILLING INFORMATION
Jaskový rad 5,
831 01 Bratislava
Business ID: 47894687
Tax ID: 2024136576
VAT reg. no.: SK2024136576