In cooperation with Asseco Central Europe, a.s., we designed and created the automatic communication assistant Justína for the website of the public register. The chatbot appears to a citizen when he/she first visits the register and offers help with various areas selected on the basis of frequent user questions, e.g. with submitting a proposal to the register, with searching, filling in forms or entering documents into the Document Collection. On repeat visits, the chatbot is still available by clicking on its icon. 

We chose a chatbot built on conversation trees for the provided solution. With this method of communication, many citizens initially choose a topic, select their question from the options offered in that topic, and subsequently, as part of the answer, the chatbot also communicates related information to them, which they would not have asked themselves, but which are essential for solving their question.