The Czech Ministry of Industry and Trade represents a central governmental body implementing the policies in the field of industry, trade, raw materials, and economic relations with foreign countries. The emergency situation in recent months in relation to Covid-19 pandemics was a major contributing factor accelerating the digitalisation of the state administration. Almost overnight, there arose the need to transfer communication into the online environment and the ministry was facing a tough challenge of ensuring efficient communication with businesses, trade license holders and the self-employed.