Predu truly appreciates the mission of Úsmev ako dar and we are convinced their work makes a true difference. That is why we are more than happy to join the camp of supporters and collaborators helping with their plans. We have designed a method of communication that is friendlier to website visitors, more intimate while removing the initial insecurity or inhibition to take the first step.

For Úsmev ako dar, we have designed a chatbot titled Filip radí (Slovak for “Filip provides advice”). Filip acts as one of the employees of the non-profit organization, talking to chatbot users in a kind, friendly and patient manner. Using a genuinely humane language and a natural easy-going approach, it separates the information intended for people in need right from the start. It explains how Úsmev ako dar can help with unpaid bills or a unfavourable financial situation. At the same time, the chatbot recommends which branch it is best to turn to and provides the relevant contact details.

On the other hand, people who are interested in becoming professional volunteers or providing financial help also visit the organization’s website. Filip the chatbot talks to them as well, showing that although not everyone can afford to contribute with a large amount, there are other ways to support families in need, such as giving a child one hot lunch every day.

We have placed the chatbot on the page in the form of a webchat window, which will be automatically displayed to the visitor. The entire solution is operated from the Microsoft cloud infrastructure.