The website celnicka.cz has been reinforced by our chatbot. We have focused on clarification of the procedures required for the shipments from other than EU countries. Chatbot Celnička “speaks“ to its users in a friendly mode such as a live assistant would. Apart from the clear explanation of customs obligations, the chatbot offers an option of sorting out a specific situation and its required procedures by a simple choice of offered buttons according to the country of origin of a shipment, carrier and value of a shipment. This way a user does not need to read through an extensive information on all possible cases but uses a shortcut to his/her specific situation.
Consequently, the chatbot is there to offer required procedures, obligations, and specifics of the sorted situation. Furthermore, Celnička is prepared to answer additional frequently asked questions and thus relieve employees of the Customs administration from the amount of enquiries solved individually and requiring amount of time.