„The Communication Assistant” on the ministry’s website provides quick and simple information free from the hassle of complicated web search when the client finds himself or herself in a particular life situation. People may need advice when they are made redundant or need assistance in relation to eligibility for allowance or unemployment benefits, while others look for new jobs or seek to upskill themselves to become more competitive in the labour market. The assistant may help persons with disabilities search for job, apply for disability allowance, or advise them on how to get an ID for disabled persons. To employers, on the other hand, it may provide useful advice on how and where to look for potential workers, or how to proceed if employing a disabled person, for example. Last but not least, the assistant does not ignore the large population of seniors either – it helps the users when addressing the issue of old-age pension eligibility and it can even assist when the client is entitled to two types of pension simultaneously.