We deployed a fully automated communication chatbot based on artificial intelligence called IRAbot on the financial administration intranet. The name itself indicates the connection of the chatbot with the integrated control acts that make up the knowledge database of this chatbot.

The chatbot is available for financial administration employees. During the first contact, the chatbot introduces itself to the worker, explains that it works on the basis of artificial intelligence and prompts him to ask his question. The worker can ask a complete question in the written language, but can also write only a phrase, an incomplete sentence or a question with typos. Artificial intelligence rephrases the question so that the chatbot assures the user that he understands what he is asking. Thanks to artificial intelligence, the chatbot’s answers are detailed and thorough, but at the same time the answer is given clearly and at a length corresponding to communication in the form of a conversation. If necessary, the artificial intelligence compiles the answer from several sources that are related to the compound question, finds connections between the information in these sources and takes them into account in the given answer. In the event that there are also older versions of documents in the drafts, artificial intelligence can select the latest data and process it.