Chatbot

Všeobecná zdravotná poisťovňa keeps its innovation engine running – our Healthcare Assistant chatbot provides advice on how to change health insurer and offers attractive benefits.

Healthy lifestyle is the key leading to robust health and good overall physical condition. The new system of benefits designed by Všeobecná zdravotná poisťovňa (the Slovakia’s state-run health insurance company) available to both new and prospective clients offers interesting incentives to you and your loved ones. Our chatbot titled “Všeobecná zdravotná asistentka” – Slovak for General Healthcare Assistant will guide you through the basic steps.

OUR ASSIGNMENT

Všeobecná zdravotná poisťovňa (VšZP) provides the full-range of health insurance services and represents the longest-standing health insurer in Slovakia. In its effort for consistent improvement of client services, the insurer needs to tackle the issue of its overburdened call centre and – more than anything else – the need to streamline and simplify the processes for its clients.

OUR SOLUTION

In a limited time frame, we have developed a new staff member for VšZP – yes, it is the General Healthcare Assistant. On the company website, the chatbot assists the clients with the search for  information about migration from one health insurer to another. Moreover, it navigates the clients in terms of their eligibility to various benefits emphasising the new service titled  "Healthcare Wallet". Moreover, the chatbot answers the usual questions and is also skilled in assisting with completion of health insurance applications.

Try this state-of-the-art communication channel for yourself and have a chat with the General Healthcare Assistant at https://www.vszp.sk/