The Interior Ministry launched the ‘Citizen Portal’ serving the citizens of the Czech Republic. Still, quite a few people seem to have trouble navigating through the large number of services provided by the portal. For others, even the process of logging in represents a challenge. The ministry therefore decided to address exactly this segment of the population using a new communication tool. Enter our chatbot, which was aptly named ‘Lev’ – Czech for Lion.

The Lion is available 24/7 and is able to manage a large number of queries simultaneously. The chatbot navigates the user in a friendly way, providing all visitors to the portal with all sorts of information. It guides the visitor in a quick and interactive way while addressing the basic issues and assisting with the log-in to the portal. It will also be interested in getting some feedback on the communication channel itself. The Lion will even introduce itself – all you need to do is to click on the menu in the chatbot window and select the “About the communication assistant” option in the FAQ link. Take a look yourself: https://obcan.portal.gov.cz.